Stepping Up

Dealing with difficult people is something that everyone will experience at one time or another in their lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs, and what should we do when these people are our employees?

If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

While this workshop is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.

Topics covered in this one-day workshop include:

• How to recognize how attitudes and actions impact others
• Effective techniques for dealing with difficult people
• Strategies for dealing with anger
• How to cope with difficult people and situations

Launch Conflict Resolution: Dealing with Difficult People today! Your customizable training materials package includes a detailed instructors guide, student workbook, pre-formatted slides, engaging activities and more.