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Conflict Resolution: Dealing with Difficult People Training Material (Storyline Master File)

$3,495.00

Stepping Up

Dealing with difficult people is something that everyone will experience at one time or another in their lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs, and what should we do when these people are our employees?

If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

While this workshop is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.

Topics covered in this one-day workshop include:

  • How to recognize how attitudes and actions impact others
  • Effective techniques for dealing with difficult people
  • Strategies for dealing with anger
  • How to cope with difficult people and situations

Launch Conflict Resolution: Dealing with Difficult People today! Your customizable training materials package includes a detailed instructors guide, student workbook, pre-formatted slides, engaging activities and more.

SCORM Courses

This course is available in SCORM Format. This means that when you download this course you can load it into your LMS and make it available to all your learners.

Storyline 360 Courses

This course comes in an Articulate Storyline 360 version.

You receive the following as part of the Trainers Kit for this course:

Component Description
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Exercise Workbook Whether or not you choose to introduce exercises into your training is up to you as the facilitator. In case you want to do this Velsoft offers you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Sample Files
Each Velsoft courseware title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners' understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.
PowerPoint Deck Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.
Quick Reference Guides Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.

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Conflict Resolution: Dealing with Difficult People Training Material (Storyline Master File)

$3,495.00
  • Are Velsoft courses Customizable?

    YES - Instructor-led Kits
    The Instructor-led courseware Kits are easily customizable by opening each component into MS Word, Google Doc or any other Word Processor Program.


    YES - Articulate Storyline format
    The eLearning courses in Articulate Storyline format are customizable because they are designed in Storyline 360 and you receive these as a full .story file with all assets and everything done for you.


    No - SCORM Files

    The SCORM files are NOT customizable because they are publishers as a SCORM file ready to be loaded into any LMS.

  • What is included in the Instructor-led Kits?

    Instructor Guide
    Student Manual
    Exercise Workbook
    Sample Files
    PowerPoint Deck
    Quick Reference Guide
    more...