The Ultimate Trainer’s Kit

Trainer's kit course cover image for Call Center Training training material

Complete Trainer’s Kit

You receive all these components and have the rights to make any changes you like.

$995.00 USD
Complete Kit:  Includes both Classroom Materials  +  eLearning version.

Training materials designed with everything you need to teach…

Call Center Training: Sales and Customer Service Training for Call Center Agents

The success of Call Centers depends on well-trained agents who understand the best ways to listen and be heard. Each customer interaction has elements of both sales and customer service skills, which trainers will explore in detail throughout this workshop.

This three-day training course will help you teach participants: the nuances of body language and verbal skills; aspects of verbal communication such as tone, cadence, and pitch; questioning and listening skills; how to deliver bad news and say ‘no’; effective ways to negotiate; the importance of creating and delivering meaningful messages; tools to facilitate their communication; the value of personalizing their interactions and developing relationships; vocal techniques that will enhance their speech and communication ability; and personalized techniques for managing stress.

Our training materials include everything a trainer needs to deliver an in-depth learning experience that Call Center Agents will remember. Your single courseware purchase includes unlimited print-on-demand training materials and customizable content to accommodate the needs of your participants.

Number of locations needed: 

Download a Free Sample

Your privacy is important to us. For more information, take a look at our Privacy Policy.

Course description:

The success of Call Centers depends on well-trained agents who understand the best ways to listen and be heard. Each customer interaction has elements of both sales and customer service skills, which trainers will explore in detail throughout this workshop.

This three-day training course will help you teach participants: the nuances of body language and verbal skills; aspects of verbal communication such as tone, cadence, and pitch; questioning and listening skills; how to deliver bad news and say ‘no’; effective ways to negotiate; the importance of creating and delivering meaningful messages; tools to facilitate their communication; the value of personalizing their interactions and developing relationships; vocal techniques that will enhance their speech and communication ability; and personalized techniques for managing stress.

Our training materials include everything a trainer needs to deliver an in-depth learning experience that Call Center Agents will remember. Your single courseware purchase includes unlimited print-on-demand training materials and customizable content to accommodate the needs of your participants.

FAQ

Common Questions

What do the instructor-led trainer kits include?

Each instructor-led trainer kit comes with everything a facilitator needs for a successful training session. This includes a comprehensive instructor guide with best practices for delivering the material, a participant manual for learners to follow along and take notes, PowerPoint slides that align with the course content, interactive exercises and worksheets, and icebreaker activities to start each session on a positive note. You’ll also receive quick reference guides that can be printed and distributed, providing learners with immediate on-the-job support after the workshop ends.

Yes. When you purchase an instructor-led training kit from TrainingMaterials.com, you also receive the corresponding eLearning version of the course at no extra cost. This is delivered in SCORM 1.2 or xAPI formats, so you can quickly upload it into your learning management system (LMS) for self-directed, online delivery. This dual-format approach ensures maximum flexibility, allowing you to offer both in-person workshops and on-demand eLearning experiences based on your organization’s needs.

Absolutely. All materials provided by TrainingMaterials.com are delivered in formats you can edit, such as Microsoft Word and Articulate Storyline. You can easily insert your organization’s logo, change color schemes, add or remove content, and tailor examples or case studies to match your industry or team’s unique requirements. Our goal is to empower you to deliver training that feels fully integrated with your organizational brand and culture.

Our self-directed e-learning courses are available for instant download in SCORM 1.2 and xAPI formats. Simply upload them into your learning management system (LMS) and assign the courses to your learners. Because the courses come ready-to-use right out of the box, you can start delivering training within minutes—no lengthy installation or course-building process required.

The Articulate Storyline files offer complete flexibility and control over your e-learning design. They arrive fully written, so you can launch them as-is or open the .story files in Articulate Storyline to customize interactions, add your own images or videos, and integrate organization-specific scenarios or policies. This saves you countless hours of development time while still allowing for thorough personalization of the learning experience.

All of our training materials are carefully crafted by instructional design experts to meet the needs of adult learners. We incorporate interactive exercises, real-world scenarios, and practical problem-solving activities into each course. This approach not only builds learner engagement but also guarantees effective knowledge transfer and measurable performance outcomes. TrainingMaterials.com is trusted by professional organizations in over 160 countries precisely because our methodologies have been proven effective time and again.

Free Sample Download

Trainer's kit course cover image for Call Center Training training material

Download a free sample of the Call Center Training: Sales and Customer Service Training for Call Center Agents Course

Seeing is believing. Download a no obligation sample version of this course.

AI and Project Management
Digital Transformation: Processes
AI and Critical Thinking
Digital Transformation: Organization and People
Digital Transformation: Communication and Sales Channels

Download a Free Sample

Your privacy is important to us. For more information, take a look at our Privacy Policy.