You receive all these components and have the rights to make any changes you like.
Training materials designed with everything you need to teach…
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This two-day course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Specific learning objectives include: understanding what a customer service approach is; understanding how your own behavior affects the behavior of others; demonstrating confidence and skill as a problem solver; applying techniques to deal with difficult customers; and knowing how to provide excellent customer service
Easily customizable training materials mean trainers can deliver a personalized course without having to develop the program themselves! Our soft skills courseware packages include a detailed instructor guide, student workbook, pre-assignment, assessments, and more. The courseware’s print on demand feature makes it convenient for trainers to print off what they need, when they need it – and your purchase allows you to print and deliver as many times as you want, hassle-free.
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Course description:
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This two-day course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Specific learning objectives include: understanding what a customer service approach is; understanding how your own behavior affects the behavior of others; demonstrating confidence and skill as a problem solver; applying techniques to deal with difficult customers; and knowing how to provide excellent customer service
Easily customizable training materials mean trainers can deliver a personalized course without having to develop the program themselves! Our soft skills courseware packages include a detailed instructor guide, student workbook, pre-assignment, assessments, and more. The courseware’s print on demand feature makes it convenient for trainers to print off what they need, when they need it – and your purchase allows you to print and deliver as many times as you want, hassle-free.
Each instructor-led trainer kit comes with everything a facilitator needs for a successful training session. This includes a comprehensive instructor guide with best practices for delivering the material, a participant manual for learners to follow along and take notes, PowerPoint slides that align with the course content, interactive exercises and worksheets, and icebreaker activities to start each session on a positive note. You’ll also receive quick reference guides that can be printed and distributed, providing learners with immediate on-the-job support after the workshop ends.
Yes. When you purchase an instructor-led training kit from TrainingMaterials.com, you also receive the corresponding eLearning version of the course at no extra cost. This is delivered in SCORM 1.2 or xAPI formats, so you can quickly upload it into your learning management system (LMS) for self-directed, online delivery. This dual-format approach ensures maximum flexibility, allowing you to offer both in-person workshops and on-demand eLearning experiences based on your organization’s needs.
Absolutely. All materials provided by TrainingMaterials.com are delivered in formats you can edit, such as Microsoft Word and Articulate Storyline. You can easily insert your organization’s logo, change color schemes, add or remove content, and tailor examples or case studies to match your industry or team’s unique requirements. Our goal is to empower you to deliver training that feels fully integrated with your organizational brand and culture.
Our self-directed e-learning courses are available for instant download in SCORM 1.2 and xAPI formats. Simply upload them into your learning management system (LMS) and assign the courses to your learners. Because the courses come ready-to-use right out of the box, you can start delivering training within minutes—no lengthy installation or course-building process required.
The Articulate Storyline files offer complete flexibility and control over your e-learning design. They arrive fully written, so you can launch them as-is or open the .story files in Articulate Storyline to customize interactions, add your own images or videos, and integrate organization-specific scenarios or policies. This saves you countless hours of development time while still allowing for thorough personalization of the learning experience.
All of our training materials are carefully crafted by instructional design experts to meet the needs of adult learners. We incorporate interactive exercises, real-world scenarios, and practical problem-solving activities into each course. This approach not only builds learner engagement but also guarantees effective knowledge transfer and measurable performance outcomes. TrainingMaterials.com is trusted by professional organizations in over 160 countries precisely because our methodologies have been proven effective time and again.
Seeing is believing. Download a no obligation sample version of this course.
TrainingMaterials.com supplies professional training providers with expertly designed, ready-to-use resources that empower them to deliver impactful learning experiences, drive workplace performance, and make training seamless, effective, and accessible for their organizations.
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