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Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?
If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
While this workshop is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.
Topics covered in this one-day Conflict Resolution workshop include: how to recognize how their own attitudes and actions impact others, effective techniques for dealing with difficult people, strategies for dealing with anger, and how to cope with the difficult people and situations.
Download this complete courseware training package, and with minimal preparation you’ll be positioned to begin teaching Dealing With Difficult People immediately. Your one-time purchase grants you customizable, easy-to-use training materials and unlimited print-on-demand privileges. Add Conflict Resolution: Dealing with Difficult People to your courseware toolkit, today!
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Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?
If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
While this workshop is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.
Topics covered in this one-day Conflict Resolution workshop include: how to recognize how their own attitudes and actions impact others, effective techniques for dealing with difficult people, strategies for dealing with anger, and how to cope with the difficult people and situations.
Download this complete courseware training package, and with minimal preparation you’ll be positioned to begin teaching Dealing With Difficult People immediately. Your one-time purchase grants you customizable, easy-to-use training materials and unlimited print-on-demand privileges. Add Conflict Resolution: Dealing with Difficult People to your courseware toolkit, today!
Each instructor-led trainer kit comes with everything a facilitator needs for a successful training session. This includes a comprehensive instructor guide with best practices for delivering the material, a participant manual for learners to follow along and take notes, PowerPoint slides that align with the course content, interactive exercises and worksheets, and icebreaker activities to start each session on a positive note. You’ll also receive quick reference guides that can be printed and distributed, providing learners with immediate on-the-job support after the workshop ends.
Yes. When you purchase an instructor-led training kit from TrainingMaterials.com, you also receive the corresponding eLearning version of the course at no extra cost. This is delivered in SCORM 1.2 or xAPI formats, so you can quickly upload it into your learning management system (LMS) for self-directed, online delivery. This dual-format approach ensures maximum flexibility, allowing you to offer both in-person workshops and on-demand eLearning experiences based on your organization’s needs.
Absolutely. All materials provided by TrainingMaterials.com are delivered in formats you can edit, such as Microsoft Word and Articulate Storyline. You can easily insert your organization’s logo, change color schemes, add or remove content, and tailor examples or case studies to match your industry or team’s unique requirements. Our goal is to empower you to deliver training that feels fully integrated with your organizational brand and culture.
Our self-directed e-learning courses are available for instant download in SCORM 1.2 and xAPI formats. Simply upload them into your learning management system (LMS) and assign the courses to your learners. Because the courses come ready-to-use right out of the box, you can start delivering training within minutes—no lengthy installation or course-building process required.
The Articulate Storyline files offer complete flexibility and control over your e-learning design. They arrive fully written, so you can launch them as-is or open the .story files in Articulate Storyline to customize interactions, add your own images or videos, and integrate organization-specific scenarios or policies. This saves you countless hours of development time while still allowing for thorough personalization of the learning experience.
All of our training materials are carefully crafted by instructional design experts to meet the needs of adult learners. We incorporate interactive exercises, real-world scenarios, and practical problem-solving activities into each course. This approach not only builds learner engagement but also guarantees effective knowledge transfer and measurable performance outcomes. TrainingMaterials.com is trusted by professional organizations in over 160 countries precisely because our methodologies have been proven effective time and again.
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