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Managing Customer Service (Trainer's Kit)

$495.00

Best Face Forward

The need for leading, promoting and enhancing a customer-focused culture is essential within every organization.

This one-day Customer Service Training: Managing Customer Service workshop will provide your students with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in the customer service environment.

In this course you will teach:

  • How to identify ways to establish links between excellence in customer service and their business practices and policies
  • How to develop the skills and practices that are essential elements of a customer focused manager
  • How to recognize what employees are looking for to be truly engaged
  • How to recognize who the customers are and what they are looking for
  • How to develop strategies for creating engaged employees and satisfied customers in whatever business unites you manage

All of our Velsoft courseware is easily customizable, or ready to deliver as is. Your single purchase provides you the ability to brand the training materials, make changes to suit the needs of your students and to print on demand with no limits or hidden costs. Each courseware package comes complete with an instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.

SCORM Courses

This course is available in SCORM Format. This means that when you download this course you can load it into your LMS and make it available to all your learners.

Storyline 360 Courses

This course comes in an Articulate Storyline 360 version.

You receive the following as part of the Trainers Kit for this course:

Component Description
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.
Exercise Workbook Whether or not you choose to introduce exercises into your training is up to you as the facilitator. In case you want to do this Velsoft offers you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Sample Files
Each Velsoft courseware title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners' understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.
PowerPoint Deck Courseware from Velsoft is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.
Quick Reference Guides Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes in two pages the most important elements in each courseware title.

Save money

All Training Materials titles are high quality courses written by subject matter experts and built by professional instructional designers. Save (a lot of) money with off-the-self courses and offer training your learners will enjoy more.

Save time

Roll out your next course in minutes - not weeks. Whether you choose eLearning or instructor-led training material your next class is already to go with customizable and proven courseware.

Managing Customer Service (Trainer's Kit)

$495.00
  • Are Velsoft courses Customizable?

    YES - Instructor-led Kits
    The Instructor-led courseware Kits are easily customizable by opening each component into MS Word, Google Doc or any other Word Processor Program.


    YES - Articulate Storyline format
    The eLearning courses in Articulate Storyline format are customizable because they are designed in Storyline 360 and you receive these as a full .story file with all assets and everything done for you.


    No - SCORM Files

    The SCORM files are NOT customizable because they are publishers as a SCORM file ready to be loaded into any LMS.

  • What is included in the Instructor-led Kits?

    Instructor Guide
    Student Manual
    Exercise Workbook
    Sample Files
    PowerPoint Deck
    Quick Reference Guide
    more...